-Review by Sheila S.
I CANNOT BELIEVE HOW RUDE THE STAFF IS AT THE DUN WONG
LOCATION! Just now, at 7:55pm, I went to buy Tiramasu for my best friend's
birthday and specifically went to this location to get it. Their website shows
that they close at 8pm. AS I WAS WALKING TO THE DOOR, a woman employee looked me
in the eyes as she locked the door, five minutes before closing!! I quickly ran
to the door, pointed to my watch, mouthed "please?" and she just kept fiercely
shaking her head "NO". I could not believe how rude she was. You would think
that a business would want to make and keep a good rapport with customers, and
especially during their business hours!! I was recommended to come to this
location, but am VERY disappointed with the lack of service and how the employee
just did not care whatsoever. I will NOT be recommending this cafe to anyone.
Best of Chinatown Rating: 1.0
(scale of 1-5, 5 being excellent)
-Review by T. H.
A small black forest cake: $13.50 Pay with credit card: Add
$3.50 Leaving the store empty handed: Priceless! Plus the employees are so rude!
Best of Chinatown Rating: 1.0
(scale of 1-5, 5 being excellent)
-Review by L. Le
Has the best cake ever!
Best of Chinatown Rating: 5.0
(scale of 1-5, 5 being excellent)
-Review by D. DeLeon
This was one of the best cakes I have had. It was not too
sweet nor too bland. It was just perfect.
Best of Chinatown Rating: 5.0
(scale of 1-5, 5 being excellent)
-Review by Samantha L
I agree w/ a few other reviews that the new location
definitely does not have a friendly vibe. It looks too fancy now...w/ a huge
open space for nothing. When I walked in to pick up my cake order, 2 people
walked out from the back looking as if they were taking a nap. When I asked for
recommendations about some of the different pastries, the guy's answer was, "I
don't know, I don't eat them." The cakes are expensive, but presentation is
pretty. The box that it comes in is my favorite thing before the taste of their
cakes. Seems like the quality has gone down.
Best of Chinatown Rating: 2.0
(scale of 1-5, 5 being excellent)
-Review by Joie E
I miss the old location because it had a comfortable feel.
The new location has an uptight vibe.. extra space to wonder what could've been
the plan there like there should be something there.
I still would go because of the Mango Moose Cake, my favorite. They have some
good selections, too. The designs of the cakes are simple but it has life to it.
Not just BLAH. I still think they put effort in making each one. Pricey.. but
that's probably how I would price them coz of the detail they put into it. It's
art.
Best of Chinatown Rating: 4.0
(scale of 1-5, 5 being excellent)
-Review by Nhi N.
Although I've never been to the old location nor the new one,
all the cakes that I've tasted in this past year from my friends' birthday were
bought from Jungle Cafe. These cakes sure have the looks, but definitely not the
taste for me. The cake sometimes was too sweet, sometimes it just don't have any
taste to it. On top of that, all the cakes are really small, compared to the
huge price tag on it. All I had to say was, even cakes at a Kroger's or HEB
might even taste better.
Best of Chinatown Rating: 2.0
(scale of 1-5, 5 being excellent)
-Review by Thomas W.
My wife and I have been going to Jungle Cafe for many years
and we had our second visit to the new location. Unfortunately, brings have
severely gone down hill still Jungle Cafe has moved to the new location in Dun
Huang Plaza. The servers at the counter used to be courteous and attentive when
taking custom orders, the ones at the new location rude and not knowledgeable of
the menu. One server was very inflexible and even lied when my wife ordered the
Christmas cake. When we picked up the cake, there was a spelling error on the
cake and we asked her to correct it. The girl at the counter told us that
everyone in the kitchen was at lunch and could not fix it even though it was
3pm. In the old Jungle Cafe, there were tapioca drinks that were freshly
prepared in front of us. Not so with the new Jungle Cafe. There were no sounds
of blenders to be found. The selection of individual portion cakes was smaller
than before. The individual cakes were smaller too, but the prices were higher.
It is very disappointing to see that the new Jungle Cafe is not as friendly and
charming as the old Jungle Cafe. My wife and I will be looking for a new bakery
now as the old, charming Jungle Cafe is no more.
Best of Chinatown Rating: 1.0
(scale of 1-5, 5 being excellent)
-Review by Daniela C.
Absolutely love it! After eating the dark chocolate mousse
cake at a friend's party I HAD to go there! Worth the drive from Katy! Since
they where sold out of the big size dark chocolate, I tried 3 other cakes. All
so delicious it was hard to decide! The staff was SUPER friendly!
Best of Chinatown Rating: 5.0
(scale of 1-5, 5 being excellent)
-Review by Q L.
I absolutely adore this place, from their cute decorations on
their cakes to their selection of drinks. Their drinks and pastry are not too
sweet either. I have never had bad customer service here, so I was surprised to
read those reviews. I have been here many times and even buy many cakes here for
special occasions and I have never had bad service.
Best of Chinatown Rating: 5.0
(scale of 1-5, 5 being excellent)
-Review by Arlene T.
The cakes here are beautiful. But there's not much that I
could say for the staff. They could barely speak English. Its very difficult to
run a business when you don't have at least one staff that could
speak/understand English. They are rude, its pretty pricey.
Best of Chinatown Rating: 2.0
(scale of 1-5, 5 being excellent)
-Review by Tina F.
Beautiful presentation; unique combinations and flavors.
Staff were friendly-- no language barrier issues. They allowed me to use my
debit card for an order under $20, so maybe policy has changed since previous
reviews. No pressure to buy and no issues regarding prepay. Delicious cake! I
recommend!
Best of Chinatown Rating: 5.0
(scale of 1-5, 5 being excellent)
-Review by Kimberley G..
OMG! We LOVE this place! We went there for the first time
last Saturday. I ordered the Mango Cheesecake and a Tiramatsu. They were both so
delicious! I don't even like Tiramastu, but it was great! I'm having a birthday
party this weekend and I'll be stopping by there tomorrow to order my cakes!
Best of Chinatown Rating: 5.0
(scale of 1-5, 5 being excellent)
-Review by Vy J.
I like
this little cafe. I ALWAYS go here to buy cakes for everyone in my family that
has a birthday. they are a little pricey $30.68/cafe feed 8-12 people but they
ARE WORTH IT. and I'm cheap too! The cakes are fancy and so yummy. And i am a
tapioca lover. They have the best. good size cup. tapioca is soft and drink is
yummy and milky and doesn't taste watered down. I think its like $3.25. I would
so recommend going here if you're looking for a cake to impress someone. they
have the cutest little designs.
Best of Chinatown Rating: 5.0
(scale of 1-5, 5 being excellent)
-Review by Anna L.
I
just read the reviews and I am surprised to see so many bad ones. I have been
buyng their cakes for every special occasione and never ever had problem with
customer service. The cakes are delicious, not too sweet, my favorite is mango
moose cake. They are a little pricy but worth it.
Best of Chinatown Rating: 5.0
(scale of 1-5, 5 being excellent)
-Review by JC W.
The
desserts are perfect and delicious. The employees are also very nice. But I am
good customer, too.
I saw some virulent attack, but seem to be written by the same one.
Best of Chinatown Rating: 5.0
(scale of 1-5, 5 being excellent)
-Review by Scott W.
I
absolutely love this place!!!!! It's a little pricey but it's worth it! This is
my favorite cake place, from the decoration to the taste, it's awesome!
Best of Chinatown Rating: 5.0
(scale of 1-5, 5 being excellent)
-Review by Dean T.
I
have been ordering cakes from Jungle Cafe since they've been open. Their cakes
are beautiful and delicious! I have never had a problem with customer service
other than a small language barrier. While reading the other reviews, I couldn't
help but think that the unhappy customers might have just been a little
difficult.
Best of Chinatown Rating: 5.0
(scale of 1-5, 5 being excellent)
-Review by Dean T.
Great
place to get small B-day cake. Not too sweet. Just right :-)
Best of Chinatown Rating: 5.0
(scale of 1-5, 5 being excellent)
-Review by Michelle P.
My coworker brought several cakes to our office that were leftover from his
wedding. I had a mango-flavored cake that was so incredible I Googled this
restaurant for prices, location, etc. I am disappointed to see the reviews about
the customer service. I work in the Medical Center and live in Pearland...
driving to this location is way out of my way; I am not sure the cake was so
delicious that I will risk really bad service.
Best of Chinatown Rating: 5.0
(scale of 1-5, 5 being excellent)
-Review by Matt K.
This
place is horrible. Ordered a birthday cake, they pre-charged me for it. When I
went to pick it up they lost my order and so made me buy another one saying that
I could get a refund on my original later when the manager arrived. Went back
and the staff was rude, they finally found my original cake and handed to me,
they weren't going to give me a refund. I had to yell and argue with the manager
for 30 minutes and he finally gave me my money back. Will never go to this place
again.
Best of Chinatown Rating: 1.0
(scale of 1-5, 5 being excellent)
-Review by F.O.
I tried
their birthday cake since their first birthday cake came out. By the time I
keeping order the cake from Jungle, I found the cake contains more and more
sugar and more less flavor. Hope they can develop their recipe and make the cake
taste better.
Best of Chinatown Rating: 2.0
(scale of 1-5, 5 being excellent)
-Review by Anna M.
I
always go to jungle cafe to buy cakes. the employees that work over there it's
really rude and with bad mood. one day I order a cake that is over $15 and then
they told me that is you got the second one is going to be half price then I
told them that no I don't want the second one and then seems like they are
forcing me to buy it. at the end I said no. so when I am going to pay the cake I
gave them my debit card cause I never carry cash out then they told me that I
have to have minimum $20 to charge on my debit card. so I was so mad I just get
the second cake and then I left there so unhappy. I think I will never ever go
back to jungle cafe
Best of Chinatown Rating: 1.0
(scale of 1-5, 5 being excellent)
-Review by Anita C.
They
have a policy of making customer pay in advance even when you make your purchase
at the Cafe. I had to pay for 2 dozens of pastry before they actually pack the
stuff, and they later found out that they did not have all the pieces I wanted
and refused to refund for the shortage. I can understand the pay in advance on
pre-ordered items, but not when I actually placed the order at the cafe while
they did not have the items. The person "in charge" was totally rude. I left my
name and asked to have the owner contact me but so far no one has called back.
Absolutely is rip-off policy.
Best of Chinatown Rating: 1.0
(scale of 1-5, 5 being excellent)
-Review by Jadon T.
If I
could have gotten a room with their chocolate cake, I do believe I would have!!!
It was by far the best I have ever had..(Sorry Mommy) I look forward to trying
the rest of their selections and highly recommend this place to everyone!!!!
Best of Chinatown Rating: 5.0
(scale of 1-5, 5 being excellent)
-Review by Jennifer W.
I
was very unhappy with the rude employees at jungle cafe. The prices were high
and the staff treated me with no respect. There are lots of cute cafes and tea
shops in town. Will never bother to waste my time going to jungle cafe again.
Best of Chinatown Rating: 1.0
(scale of 1-5, 5 being excellent)
-Review by Silvia D.
I
love this place...this is where I would recommend you to buy their birthday
cakes.
Best of Chinatown Rating: 5.0
(scale of 1-5, 5 being excellent)
-Review by Tien L.
Get
the mango berry cheesecake. its good, haven't tried anything else. thanks to Amy
Y. for telling me about it. I should bring her a piece one time :)
Best of Chinatown Rating: 5.0
(scale of 1-5, 5 being excellent)
